Neon Labz has a 30-day money back guarantee on all unused catalog neon signs starting on the day of delivery of the sign. If the customer intends to return an unused product with no damages, the customer must ship the catalog sign back to our facility. The sign must be in its original condition and packaging. Please refer to “contact us” and send us an email for more details on shipping the sign back to our facility. *It is the responsibility of the customer to cover shipping costs associated with returning a neon sign*

Due to the individuality of custom signs, all custom sign orders are final. Please reference our “Broken Custom Neon Sign Policy” for more information on your options if your sign arrives broken.