Because this is more than a product for us. It’s a piece of art. Each piece of neon art is hand crafted by our experienced glass artists, Who boast decades of experience in the art of bending and blowing glass.
Don’t stress! With the utmost attention to detail and endless design revisions, We’ve nailed down a packaging process to reduce our breakage rate to less than 2% over 3 years.
We stand behind our products with a 12 month warranty.
Ofcourse! If our art doesn’t meet your expectations. Get in touch with us for a full refund upon return.
Our art is extremely easy to mount, Straight out of the box. Each sign comes with a chain attached to the backing of the sign to mounting. We suggest either hanging the chain on a screw or putting a thin screw through the top-most link on the chain and screwing it in to the wall. This will ensure it is held securely and that the chain will catch on the screw head if the sign is bumped or pulled directly away from the wall.
All signs come with pre drilled holes on their acrylic backing. So you can also screw your order directly into your wall.
The life of a neon sign is dependent on how often it is used, among other variables like environment and time. To lengthen the lifespan of your neon sign, we do not recommend running it 24/7. With normal use, our neon signs can last up to 10 years or longer.
YES! All Neon Labz products are produced with UL certified power supplies, Tested against rigorous conditions to ensure the highest degree of safety and quality. The noble gases that are used to manufacture neon signs are not harmful, In the case of breakage. When neon art is damaged, No current passes through the gases. Neon art is perfectly safe to the touch and will not burn you. Neon will only run warm, The power consumption is typically more efficient than fluorescent and incandescent bulbs.
Use our contact form and show us your amazing idea! We have a passion for this, Let’s brainstorm!
Step 1: Our Creative Director, Sophie, Will design an initial mock-up of your desired text or image, She then provides you with a few different sizing options. Once you decide what your desired size is, You will be emailed an invoice for the cost of your neon art, Payable via credit/debit or PayPal.
Step 2: Our designer will create a final design draft for your approval, Sent within three business days of payment.
Step 3: Once we receive your approval, Our glass artist will start production, Testing and assembly. From there, We will send a photo of your neon art lit up in our studio and ship it to you!
The entire process takes about 3 weeks on average from the day payment is confirmed to when your sign arrives at your doorstep.
Shipping estimates are based on average delivery times and are subject to change during periods of high shipping volume. We are not responsible for delays caused by high volume of packages being delivered by USPS, Canada Post or AusPost.
Neon Labz has a 30-day money back guarantee on all unused catalog neon signs starting on the day of delivery of the sign. If the customer intends to return an unused product with no damages, The customer must ship the catalog sign back to our facility. The sign must be in its original condition and packaging. Please refer to “contact us” and send us an email for more details on shipping the sign back to our facility. *It is the responsibility of the customer to cover shipping costs associated with returning a neon sign*
If your product arrives damaged or broken, Please contact us at: email@example.com and we will be in touch with you as soon as possible. We will only accept claims placed within 7 days of delivery. We will then review the claim and ship you a replacement sign at no cost, Or give you the option of receiving a full refund. Claims made for broken signage due to damage caused by user mistreatment will not be accepted.
If you’re a retailer or business looking for several neon signs, we’d love to speak with you about a partnership. Feel free to contact us for more information or to inquire.
Seasonal discounts (i.e., Black Friday) are only applicable to orders placed on the day(s) the discount is available. Orders placed before or after discount periods cannot have a discount applied to an existing order.